We encourage our customers to place orders online. However, if you would like to place a phone order, please contact us at +852 6255 7146 during office hours. Office hours: Hong Kong Time (HKT) 10:30–18:30 Monday to Saturday; Sunday and Public Holiday - Closed HKT is GMT +8.). Upon we have received your payment, merchandises will be shipped within two working days. You are welcomed to make any changes before your merchandises are sent.

We welcome all overseas orders. Once the payment is received, we shall ship out your order immediately. We use Hong Kong Post Office Registered Airmail or Hong Kong SpeedPost to deliver all overseas orders.

We choose Registered Airmail to secure your shipment. Shipping costs is charged along with actual weight or minimum postage rate, whichever is lower. Estimated time of delivery takes 9 - 11 days exclude customs clearance. Actual delivery may vary according to locations.

Quality is one of the aspects that Pavone persists. Top quality natural gemstones are carefully be selected by our team of craftsperson. Gemstones, however, may contain natural inclusions that enhance their unique beauty. To assure the quality, Pavone strictly monitors every step in the production process. Make sure all merchandises are of good standard. However, due to differences in computer settings and screen resolutions, there is a possibility that the colors of online images may differ slightly from items you receive.